Customizing the Help Links in the Partner Portal

Unifyr Support
Unifyr Support
  • Updated

Contact Support

Contact_Support_Portal.png

By default, this link opens the Support Ticket Form. All submissions of this form are sent to the designated support email address. 

You can edit this link to lead to a different page, for example if you've created your own custom page for support services. To update the link:

  1. Navigate to Partner Portal > Site Configuration.
  2. Click Settings.
  3. Go to the Site Details tab.
  4. In the Support Page drop down list, select the custom page to which you want to link.
  5. Click Save.

Your portal's Help > Contact Support button now links to the selected custom page.

Support Portal

Support_Portal.png

By default, this link leads to the Unifyr Partner Academy.

You can change this link to lead to another resource, for example your own supplier-provided partner-focused knowledge base.

Caution

The Unifyr Partner Academy is a valuable tool for partners to quickly get the information they need to leverage their partner portal features. If you change this link, partners will no longer be able to access the Unifyr knowledge base. If your partner community uses Unifyr Support, we do not recommend changing this URL.

To update the link:

  1. Navigate to Partner Portal > Site Configuration.
  2. Click Settings.
  3. Go to the Site Details tab.

  4. Paste the URL to your selected resource in the Support Documentation URL field.

    To continue linking to the Unifyr Academy knowledge base, leave the field blank. The URL defaults to the Unifyr Academy. 

  5. Click Save.

Your portal's Help > Support Portal button now links to the selected resource.

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