Submit Product Suggestions to Unifyr

The Unifyr Product team relies on insights from our customers and users to understand what they actually need, and how existing features can be improved to support their business processes. Your inputs help us decide what to prioritize next. They can also help us design features in ways that meet requirements or solve identified issues.

You can submit product suggestions, insights and feedback to Unifyr in a dedicated portal. 

Navigate to   > Help > Customer Product Portal.

If you're the first user from your organization to visit the portal, you'll be asked to accept the terms of use - check the box then click Activate to continue. The terms indicate that you're submitting data to ProductBoard (3rd party application), and giving permission for it to be stored and processed by them.

The portal shows existing feature ideas for the portal - it's a living document that is constantly updated as new suggestions are submitted and existing ones move through the development > release lifecycle.

You can review the list of change requests, vote on ones you want to see implemented, and submit ideas of your own. You can also indicate if a suggestion doesn't have any relevance for you and your business - that type of feedback also helps us with our decision! 

The portal is organized into tabs, each reflecting a different status in the feature lifecycle. This makes it easy to see at a glance where any given request stands - from early idea to shipped release.

• Under Consideration - New ideas - vote and help us decide what to develop next. 
• Planned - We've committed to building these features.
• In Progress - Our team is actively working on them right now.
• Public Preview - The first iterations are ready - submit a request to your Unifyr team to get early access before general release.
• Launched Highlights - The highlights we've released and delivered.

Submit an idea

To submit an idea to the Unifyr Product team:

1. Navigate to the Customer Product Portal.
2. Click Submit idea.
3. Complete this information:
   • Full details of the request - a description of what you'd like to be able to do, and how it would help you. Here are some best practices:
     • Explain the why, as well as the what
     • Indicate if the idea would solve a particular pain point
     • Try not to suggest a solution - that's what our Product Managers will do
     • Let us know what a successful outcome would look like for you
   • Rate the suggestion in terms of importance to you - Not Important, Nice-To-Have, Important, or Critical.

4. Click Submit.  Your idea is sent to our Product team for review and consideration. 

   Note

   Your email address is submitted with your comments. This ensures that you're kept up to date with notifications when anything changes.

View an existing idea

To have a look at an idea that's already been submitted:

1. Navigate to the Customer Product Portal.
2. Browse in the tabs to see what's there, or use the Search for features or ideas... field to search for a specific item. 
3. Click on the card for the idea you want to view, to open it. It contains this information:
   • Full description of the idea, and when it was posted
   • Share - copy a link to the idea 
   • Number of votes it's currently received (if the icon is blue, this is an idea you've voted on)

   • Voting buttons, allowing you to rate the suggestion in terms of importance to you - Not Important, Nice-To-Have, Important, or Critical. For more information, see Vote on an existing idea.

      

4. Click in the top right corner to exit the card. 

Vote on an existing idea

To add your opinion about an idea, indicating its priority for you:

1. Navigate to the Customer Product Portal.
2. Browse in the tabs to see what's there, or use the Search for features or ideas... field to search for a specific item. 
3. Click on the card for the idea you want to view.
4. Click one of the voting buttons:
   • NOT IMPORTANT - While this may be helpful, it is not required to meet our needs
   • NICE-TO-HAVE - This would be cool, convenient, or useful
   • IMPORTANT - This would solve a major need
   • CRITICAL - Without it, we'd consider switching to another product
5. Include additional information, to give context about your vote.

6. Click Submit. Your feedback is sent. 

   Note

   Your email address is submitted with your comments. This ensures that you're kept up to date with notifications when anything changes.