Corporate Account and Mailing Credits

When your Unifyr program was initially implemented, a company corporate account was created that allows your employee users access to the partner portal experience.  If you are using our US Data Center, your corporate account is usually linked to your CustomerONE account to allow employees in your corporate account access to CustomerONE training resources.  Customers using our EU Data Center will have a separate CustomerONE account. 

Since your corporate account is critical to allow employees access to your partner portal and CustomerONE training, care must be taken to protect this account from suspension due to email activity.  When an account has been suspended, users will be blocked from performing any email related functions in the partner portal and, in some cases, prevented from logging in. 

To prevent the risk of account suspension, your corporate account will not include any Mailing Credits, disabling the ability to send emails.  Employee users will be able to step through the email personalization process and trigger a test email, but will not be able to send actual emails to a list of contacts.  

If you would like to send emails from the partner portal, we recommend that a separate test account be created.  Any employee users in this test account will need to have a unique email address (not the same as the email on your corporate account) to login to the test account.  

It is important to also ensure that any test accounts do not share the same company profile physical address with your corporate account.  If an account is suspended due to email activity, our email service provider will also suspend any accounts that share the same physical address.  This means that if your test account is suspended and it has the same physical address as your corporate account, your corporate account may also be suspended.

For more information about email best practices and account suspension, see these articles:

• Best Practice: Email Reputation and Deliverability
• Best Practice: Email Marketing Journey and the Danger of Being Blacklisted
• Best Practice: Building Contact Lists
• What happens when my account is suspended?
• Why is my physical address required for campaigns?