A Goal is an activity that a user must complete, usually as part of a set of achievements in their current Tier. You can have an unlimited number of Goals in a Tier Program.
Goals can be single use or configured for reuse across the Tiers in the program - set up the Goal configuration and choose the Tiers in the program it applies to. Note that reuse is not permitted for Goals of type Event. For some types of Goal, you can set a different achievement level for the Goal in each Tier. This prevents you from having to repeat the set up for every Tier in which the Goal is used.
Note
We recommend having the Tiers of the program set up before adding Goals.
- Navigate to Partner Management > Partners > Tier Programs.
- Click on the Tier Program you want to edit.
- In the left hand navigation bar, go to Configure > Goals.
- In the Goals screen, click Create Goal (or Add Goal if your program already has some Goals configured).
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In the Create New Goal window, enter this information:
Parameter Type Description Name Text Enter a partner-facing name for the Goal. Partner CTA Text Enter a short description of the activity represented by the Goal.
This field may not be available in your implementation.
Tiers Multi-select Select the Tier(s) to which the Goal applies.
If you select multiple Tiers, you will have the opportunity to set different achievement levels for the Goal in each Tier, if required. This applies to Goals based on Training, Leads, and Deals objectives.
Requirements Specify the requirements for completing the Goal, using rules Object Type Dropdown Select the object type that will be examined for this rule:
- Partner Fields
- Selected Partners
- Partner Groups
- Marketing Activities
- Partner Profile
- Training
- Deals
- Leads
- Events
Object Dropdown Select which object will be evaluated for the rule.
If you’re configuring a rule based on the Events object, you can choose activities from various areas of the portal as the subject, such as Certification Completed, Deal Distributed, Partner User First Login, etc.
Operator Dropdown Select the operator for the rule. Value Dropdown Specify the value that must be currently applied to the object/aspect for the rule to be evaluated as TRUE.
If you’re configuring a rule based on Marketing Campaigns the user has activated, all active campaigns from Partner Marketing > Campaigns that have valid effectivity are listed for selection.
If you’re configuring a rule based on Deals, you can specify the Type, Stage, Currency, Status and Close Date of Deals to take into account.
Note: When using the Deal object, Status defaults to Approved. Remember to adjust the status if necessary.
If you’re configuring a rule based on Leads, you can specify the Registration Date of Leads to take into account.
If you’re configuring a rule based on the Training, Leads, or Deals objects, you are presented with a field for each Tier to which the Goal applies. Add the Tier-specific values in the fields.
Example 1:
Configuration: Events / Partner User First Login / At Least / 5
Description: At least 5 users have logged into the partner portal for the first time
Example 2:
Configuration: Events / Company Profile Updated / At Least / 1
Description: The partner has updated their company profile once or more
Example 3:
Configuration: Marketing Actions / Campaign / Activated / Campaign with Agency Offering
Description: The partner has activated the campaign named Campaign with Agency Offering
Example 4:
Configuration: Leads / Registered / At Least / 10 (Silver), 50 (Gold), 100 (Platinum) / Registration Date = All Time
Description: Partner has generated at least 10 leads (Silver Tier), 50 leads (Gold Tier), 100 leads (Platinum Tier)
Example 5:
Configuration: Deals / Total Value / Is / 2000 (Silver), 10000 (Gold), 20000 (Platinum) / Stage = Closed Won / Currency = USD
Description: Partner has closed deals to the value of $2000 (Silver Tier), $10000 (Gold Tier), $200000 (Platinum Tier)
- Click Save.
- Click Add Goal to repeat this process and add more Goals to your program, as required.
When you’ve finished, the Goals are listed in Configure > Goals with their Tiers assigned.
- In the Goals screen, click on the Goal you want to edit.
- Make the required changes to the Goal.
- Click Save.
- In the Goals screen, click on the Goal you want to delete to open it for edit.
- Click Delete Goal.
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A pop-up asks you to confirm that you want to delete the Goal. Click Delete.
Note
Your partners may be working on this Goal. We suggest communicating changes to Tiers/Goals in the program to your partners before making them.
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