Here is a quick breakdown of the Unifyr Support hours and SLAs. For more information, see Support Services (you'll need your CustomerONE login to access the page).
| Method | Availability | Time Zone Details | North America 1st Response | International 1st Response Time |
|---|---|---|---|---|
| Chat (via Support Hub) | 24 x 5 | Sunday 6pm EST to Friday 6pm EST |
Immediate | Immediate (English-only) |
| Submit a Ticket (via Support Hub or via the Academy) | 24 x 5 | Monday - Friday | Within one (1) business day | Within one (1) business day (in a supported language) |
| 24 x 5 | Monday - Friday | Within one (1) business day | Within two (2) business days (in language) |
Comments
0 comments
Please sign in to leave a comment.