Getting in Touch with Unifyr Support

Unifyr Support
Unifyr Support
  • Updated

Here are the ways to keep in touch with Unifyr Support:

Method Details
Chat

You can chat with a Unifyr Support agent by choosing Connect with a Person in the Support Hub: 

admin_support_hub_connect_with_a_person.png

For more information about the Support Hub, see Zoe and the Support Hub.
Submit a Request

You can submit a request to the Unifyr Support Team in two ways:

  • By choosing Create or Update a Request in the Support Hub:

    admin_support_hub_create_submit_request.png

  • By clicking Submit a Request in the Unifyr Admin Academy:

    admin_academy_submit_request.png

    For more information, see Get Help from Academy.

Advice

Unifyr Support is not able to accept tickets from @gmail.com email addresses. Please ensure that you submit tickets from an email address with your organization's domain. 

This requirement applies to tickets being submitted to any team: Support, Services, Partner Enablement, Customer Programs, Labs, Customer Success and TAMs.
Email

You can contact the Unifyr Support Team by email: support@ziftone.com

Use your regular domain email address (the one you use to log in to Unifyr) - this helps to map your request to your company name and instance of Unifyr.

 Training

Learn more with our training course:

You will be prompted to log into your CustomerONE account to access the link.

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