About Zoe and the Support Hub

The Support Hub helps you get access to the information and services you need from a single location. In the Support Hub, Zoe, your digital assistant, can help you with any of these tasks:

• Asking a question
• Accessing our Academy sites to browse for help
• Logging in to CustomerONE to access training resources
• Viewing and creating requests for Support, Services, Business Intelligence, or Partner Enablement
• Invoking a Chat session with an agent
• Contacting Customer Success
• (Gold, Platinum, and Diamond customers) Scheduling a Support or Concierge meeting, or connecting with a TAM (Technical Account Manager) 
• (Platinum and Diamond customers) Scheduling a meeting with Operations Management
• Submitting a request for a product enhancement or a new feature, or providing product feedback
• Accessing our product Release Notes

To access the Support Hub, click the icon in the lower right corner of any Unifyr Admin page.

Before You Begin

The Support Hub is available to anyone who is logged in to Unifyr Admin.

If you're a Gold, Platinum or Diamond customer, and want to access premium services such as the Schedule a Support Meeting, Connect with a TAM, or Operations Management options, you must be logged in with an email address from a CustomerONE account that is subscribed to the Gold, Platinum or Diamond Support Tier, as appropriate.