Note
If you have an Extended Partner Support contract, you can opt to enable the digital assistant in your partner portal. Submit a request to your Unifyr team if you want to provide it.
Zeno is a digital assistant chatbot that can give partners access to the information and services they need from a single location:
- Getting guidance on how to complete a task, with links to relevant content
- Accessing Academy articles
- Connecting with your partner support team for questions about content or navigation in the partner portal, access to external applications, or details about your partner relationship.
- Chatting live with a Unifyr Portal Support agent
If you enable Zeno, partners see a chat bubble in the bottom right corner of their screen. They can click it to launch a chat with the assistant:
If they ask a question, Zeno will provide a response - it searches for an answer in the partner Academy and provides an AI-generated answer. The response includes links to the Academy articles it used.
Alternatively, they can choose one of the links - Portal Knowledge Base, or Get Help. What happens next depends on which option they choose.
| Option | Actions |
|---|---|
| Portal Knowledge Base | Sends them to the Academy. |
| Get Help |
There are three options:
|
When they've completed the chat, they will receive follow up via email from a Unifyr Support Agent.
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